Refund Policy

At Stockstrokes Investment Advisors (roboalerts) we value our customer's and are committed to providing world class services. While we take our accuracy seriously, our clients also need to realize that we do NOT offer a 100% guarantee on our calls and hence cannot offer any refund on subscriptions regardless of the individual client's performance.

Please note that all sales are final. Stockstrokes Investment Advisors offers 2 days worth of free trial and evaluation for our clients to ensure that our products and services will meet their needs before they pay for a subscription. By accepting and taking advantage of the free trial and making a payment for the subscription, you agree that there will be ABSOLUTELY NO REFUNDS and/or CANCELLATIONS.

We ask our esteemed customers to fully evaluate the free trials for 2 days and ensure that the product satisfies their expectations. Once a service has been subscribed to and a payment has been made for the same, the client will start receiving the calls that they asked for. If for some unforeseen reason, the client is not satisfied with our services, they may call us to seek direction on future calls. We would do our best effort to increase the satisfaction levels in such cases. However, any request by the client to cancel a service or get a refund will NOT be accepted in any case.

In an unlikely event that after payment, service for a client is not started for technical reasons beyond the control of Stockstrokes Investment Advisors or if Stockstrokes Investment Advisors decides not to start service for a specific client, the client will be paid back the amount as soon as it is possible. This will not be applicable if the client is not able to receive sms on the number provided by the client because of client's DND status. If the records from our SMS service provider indicate that service sms were sent to the number that client provided, we will deem that as delivery of service from our end and will not entertain request for refund based on non delivery of SMS. We advise our clients to de-register from DND either before making a payment or as soon as the service is started. By making a payment to Stockstrokes Investment Advisors, customer agrees to submit KYC (Know Your Client) and CRP (Customer Risk Profile) documents to Stockstrokes Investment Advisors or to his/her broker (to be added or updated in the KRA database). A failure to add or update the KYC will lead to a hold on the service and a refund will not be provided to the customer. The service will only be started after the customer KYC and CRP are added/updated in a satisfactory manner.


We strongly recommend that before making a payment, our visitors and potential clients, please:

• Read all information about our products, services and support given to our clients.

• Evaluate the quality of our services by taking our 2 days free trial.

• Visit 'About Us' and 'Past Performance' sections on our website

• Visit our Help and Frequently Asked Questions (FAQ) sections.

• Read our Terms of Use.

•Read our Privacy Policy.